The fastest way to reach us — for help, questions about your child's data, or anything else:
We usually reply within two business days.
Subscriptions are handled by Apple. On your iPhone or iPad: Settings → your name → Subscriptions → Storysprout. Cancelling stops the next renewal; you keep your plan until the end of the paid period.
Open the paywall in the app and tap Restore Purchases. Make sure you're signed in with the same Apple ID and the same Storysprout account you purchased with.
In the app: Parent tab → Delete Account. This permanently deletes your account, child profiles, storybooks and uploaded photos from our systems. You can also email us and we'll take care of it.
All payments are processed by Apple, so refunds are decided by Apple. You can request one at reportaproblem.apple.com.
Anyone who has the share link can view that story. You can stop sharing at any time from the story in the app, which disables the link everywhere.
Close and reopen the story — the app picks up exactly where it left off. If it still doesn't finish, email us the story's title and we'll look into it.